Ski towns launch complaint hotline for short-term rentals

Posted at 8:12 PM, Jan 04, 2019
and last updated 2019-01-04 22:12:11-05

FRISCO, Colo. (AP) — A hotline is now live for residents of Breckenridge and Silverthorne to voice any complaints about short-term rentals.

The Summit Daily News reports the towns in Summit County have partnered with Texas-based STR Helper to create the hotline that allows residents to report issues, such as illegal parking, piled up trash or excessive noise at the rental properties.

The towns enacted new rules last year requiring short-term rental owners to obtain a specific business license and list an agent who can respond to complaints within 60 minutes in most cases.

After a call is made to the hotline, the operator will look up the property and try to reach the designated agent. The agent will then have an hour to address the underlying issue for the complaint.