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Online delivery delays concern some holiday shoppers

Some refunds available for delayed merchandise
Posted at 5:42 PM, Dec 12, 2017
and last updated 2017-12-12 20:29:42-05

DENVER -- What was meant to save us time may be costing us frustration in return. Online shoppers are getting notices of delays for their orders.

"I'm not surprised at all.  Online shopping is at its highest ever,” said Krista Ferndelli of the Better Business Bureau.  

For example, UPS expects to deliver about 750 million packages during the holidays — 40 million more than last year.

With delays looming, options are limited.

“They do post, 'we anticipate you receiving your delivery by,' but without a guarantee in hand, you're just kind of at the mercy of the truck," said Ferndelli.

Yet this may be time to ditch delivery, and use the pick-up in store option.  Not a bad idea if you want to see clothing and shoe sizes in person.

Something else to keep in mind. Read the fine print of your order. In some cases, you could be eligible for a refund  if your items don't arrive on time.

"With (Amazon) Prime membership, there are some cases in which they actually guarantee delivery by that two day mark."