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DIA drops in overall satisfaction in J.D. Power 2016 North America Airport Satisfaction Study

DIA drops in overall satisfaction in J.D. Power 2016 North America Airport Satisfaction Study
Posted at 1:26 PM, Dec 16, 2016
and last updated 2016-12-16 15:43:34-05

DENVER – The more than 50 million passengers who flew in or out of Denver International Airport in 2016 were apparently a little less satisfied with the airport than they were last year.

DIA dropped out of the top 10 in the J.D. Power’s 2016 North America Airport Satisfaction Study released Friday. The airport came in at number 12 this year; it ranked number six in 2015.

Although the airport continues to break traffic records, the study does not point to why it may have dropped six positions in overall satisfaction. Portland’s airport came in at number 1.

A DIA spokesperson told Denver7 that J.D. Power is one of many passenger satisfaction surveys and DIA has historically scored among the best in the country in many of them. 

The study measures overall traveler satisfaction in terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, food/beverage and retail.

Here are the top 10 airports identified in the survey:

  1. Portland (Ore.) International Airport
  2. Tampa International Airport
  3. Las Vegas McCarran Airport
  4. Orlando International Airport
  5. Miami International Airport
  6. San Diego International Airport
  7. Salt Lake City International Airport
  8. Toronto Pearson Airport
  9. Washington Reagan National Airport
  10. Chicago Midway Airport

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