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Castle Rock couple unable to receive refund from Montreal-based company going bankrupt

Posted at 6:09 PM, May 14, 2020
and last updated 2020-05-15 01:10:52-04

CASTLE ROCK, Colo. — It was supposed to be a celebration under the stars that never came to be for a Castle Rock couple.

In early March, Alyssa Kuenning Konya reserved a table with the company Dine Under the Stars.

"They go from city to city and you rent this glass dome, you have your own private dining experience in this glass dome," Konya said, explaning what the company was all about.

The dinner was meant to be a surprise birthday dinner for Konya's husband. The night was planned for April 16 at Chatfield Farms, which is owned by the Denver Botanic Gardens.

To get a reservation with the Montreal-based company, customers had to pony up in advance. Konya paid $475.

But two weeks after the reservation was made, Governor Jared Polis prohibited restaurants from dining in and Dine Under the Stars was forced to reschedule the reservation to the fall.

"I reached out to them and asked for a refund because the fall dates weren’t going to work for us. It was two or three weeks before I got a response at all," she said.

Konya's refund request was eventually granted, with the company saying it would take 15-30 days to get their money back. Since that email, Dine Under The Stars closed and those 30 days have come and gone.

The company's website has been replaced with a letter telling customers know the company is "closing our doors" and will be "filing a Chapter 7 Bankruptcy".

Now, when Konya reaches out to the company, she get the same response Denver7 did through email saying in part, "If you are emailing us about a refund, our appointed bankruptcy trustee will be getting in touch with you soon."