Cancellations, problems continue Monday at Denver International Airport

Posted at 6:31 AM, Dec 19, 2016
and last updated 2016-12-19 09:34:50-05

DENVER INTERNATIONAL AIRPORT -- The line at the Frontier Airlines ticket counter stretched around the corner of the airport at 4:30 a.m. Monday, as weekend issues continued to cause frustration for passengers.

At least a dozen Frontier flights were either delayed or canceled on Monday morning, leaving passengers to scramble to find new ways to get in or out of DIA.

Kalen Patterson had a flight delayed, delayed, delayed a third time and then canceled. He spent the night at the airport.

"I waited in customer service for two and a half hours, there was a line a half mile long down the terminal, only for them to tell us that they weren't going to give us a meal voucher or reimbursement," Patterson said.

Another woman walked past the ticket counter in tears. Her son's flight home had been canceled, and the next available flight wasn't until December 23.

A Frontier Airlines spokesperson tells Denver7 that seventy percent of the airline's flights nationwide were delayed, and about 275 were canceled based on "stranded crews" in different cities or crews that "timed out" by reaching their flight time limit. The spokesperson added that the focus on Monday is getting people their luggage back, after some waited 10+ hours without even getting their bags back. 

A sea of luggage took over the baggage claim area from the canceled flights and passengers stuck on the tarmac for up to five hours.

"I know it's cold, but you can fly in it. JetBlue, Lufthansa, they're not having problems," one passenger said.

Frontier's Facebook page read: "We are experiencing higher than normal wait times in our call center and you may be unable to reach a representative. If your flight has been canceled due to Winter Storm Decima you may request a refund without speaking to an agent. Thank you for your patience."

Frontier Airlines said passengers can request a refund using this form.

Check your flight status with your airlines and on DIA's website.


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