AT&T Wireless outage affecting 911 calls resolved, company says

Posted at 7:19 PM, Mar 08, 2017
and last updated 2017-03-08 22:53:12-05

DENVER -- An apparent nationwide AT&T outage that affected calls made to 911 emergency centers -- including here in Denver -- has been resolved.

The Denver Police Department tweeted out Wednesday evening that if you were trying to reach police using an AT&T phone "your call may not go through."

DPD officials advised followers to call (720) 913-2000 then push "1" to reach an emergency communications operator.

Officers with Denver police then tweeted his helpful how-to guide if you needed to get in contact with police for an emergency situation via text: 

Lakewood Police also reached to the community via Twitter, asking people to call another line or text 911 if they needed help. 

Aurora police also tweeted out alternate phone numbers even though tests done in the area did not find any issues.

Arvada PD, Boulder County, Garfield County, Douglas County, Eagle River Fire and Vail police also tweeted out numbers people could call in case of an emergency. 

The problem was not only felt in several parts of Colorado. Law enforcement agencies in Texas, Florida, Tennessee and Washington, D.C., sent out tweets alerting the community of the outage, according to The Washington Post

The states of Indianapolis, Georgia and New York were also affected. 

An AT&T spokesperson released the following statement following reports across the country:

"We are aware of a service issue affecting some calls to 911 for wireless customers and we’re working to resolve it as quickly as possible. We apologize for this inconvenience."

The issue was resolved at around 8:30 p.m. 


Sign up for Denver7 email alerts to stay informed about breaking news and daily headlines.

Or, keep up-to-date by following Denver7 on Facebook, Instagram and Twitter.