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Social media ad alert: Instead of receiving scooter, woman gets plastic toy

Posted: 10:20 PM, Sep 05, 2019
Updated: 2019-09-06 17:35:35-04
Donnie received this toy instead of a mobility scooter she ordered online

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HIGHLANDS RANCH, Colo. -- The ads on social media advertise unbelievable deals and limited time offers, but before you click, buyer beware.

Delores "Donnie" Kamrass stays connected to her family through Facebook, especially since her mobility has been limited by a fractured hip.

Click here to help her get a scooter through Contact7 Gives.

This summer, she saw an ad for an unbelievable deal on a mobility scooter going for $157, and decided to buy it.

"I thought, well, what the hell, we could have some fun together just going up the bike paths and stuff," she said. "I was really excited because I thought it would make our lives better and more fun."

Weeks later, though, all that came in the mail was a plastic toy.

"We went out right there and we got this, this ridiculous doll," she said. "It's worth maybe a quarter, if that."

When she contacted her Citi credit card to dispute the charge, she said, the merchant claimed the scooter had been delivered and the charge was not reversed.

"So that's when I got in touch with Channel 7," said Kamrass. "I thought they'll help me and they'll have a little more clout than just an individual person."

Contact7 tried to reach out to the company selling the scooter with no success. We contacted the credit card company, Citi, to get some answers, and the company would not comment for the story.

However, Kamrass said, after that she got a call that the charge was being reversed.

"Channel 7 has been wonderful," she said. "You have done very much, and I am very very appreciative of it."