Editor's note: Contact7 seeks out audience tips and feedback to help people in need, resolve problems and hold the powerful accountable. If you know of a community need our call center could address, or have a story idea for our investigative team to pursue, please email us at firstname.lastname@example.org or call (720) 462-7777. Find more Contact7 stories here.
LITTLETON, Colo. -- Planter boxes and a small greenhouse are some of the main features of Rich Molesworth's backyard. He spends so much time in his yard, he lovingly calls it his outdoor living room.
His backyard was pristine, except for one corner where he points out a telephone pole with wires hanging down, and a metal box with more wires inside that was left open.
"The day after Thanksgiving, people from CenturyLink came out here to work on this pole and install some equipment and they installed a box up there, left a nice big mess of hanging wires, it’s just irresponsible workmanship," said Molesworth.
Molesworth said he was shocked at the quality of work and thought someone would surely come back out to fix it. He contacted CenturyLink to let them know about the wires; he exchanged messages with them online but was ultimately told they couldn't do anything.
"They were blaming Comcast for it," said Molesworth. "And then they brought up, 'Well, we can’t touch it because it would be a legal issue.'"
In the meantime, Molesworth worried that his dog, Lillie, might get tangled in the wires and he had to keep her out of the area.
Contact7 reached out to CenturyLink after visiting the home and seeing the problem first-hand. A spokesperson said they would look into the matter but Molesworth called Contact7 to say a crew showed up to his house just three hours after our Contact7 team was there.
"I can't thank you enough for what you have accomplished. That was the absolute quickest response to a problem I have ever experienced," said Molesworth.
In a statement sent to Contact7, CenturyLink said that while the wires belonged to another company, their crews secured the lines for the customer's peace of mind.