While Subaru is telling drivers of some 2016 and 2017 Outback and Legacy models NOT to drive them, some Colorado drivers are learning the repairs may take longer than anticipated.
Nancy Earnheart, a Westminster resident, has always equated Subaru with safety, so when she bought a brand-new 2016 Outback three weeks ago, she never expected to get an email saying it "isn't safe to drive."
"Why can’t I drive my vehicle? I drove to work today. So, it kind of freaked me out a little bit," said Earnheart, whose new car had to be towed to the dealership. "I was like, ‘I can’t drive it just from here to where the dealership is?' and they said 'No we would really rather you not.’”
The recall announced last week was sparked by a potential steering failure because of a faulty component.
The recall covers 2016 Legacys and Outbacks made from Feb. 29, 2016 to May 6, 2016. Also covered are 2017 Legacys and Outbacks made from April 18, 2016 to April 29, 2016.
Michael McHalle, a spokesman with Subaru of America, said approximately 2,000 cars on the road in Colorado are included in the recall.
He said the repair only takes about an hour but there may be some time needed for scheduling.
However, Earnheart said the dealership told her they don't have the part they need -- and might not have it until the end of the month.
Until then, the dealership is providing a loaner car.
"I wouldn’t want to drive something that at any point your steering wheel could malfunction and you crash," she said.
Recall info: wtd65.service-campaign.com/