Oops! A United Airlines employee forgot to fill in the blanks when sending an apology letter to a customer, and now everyone on the Internet knows about it.
An unknown user posted the letter to Reddit with the heading, "United Airlines writes the most sentimental apology letters."
The user included a scan of the letter, which reads, in part: "Your comments regarding (SPECIFIC EVENT) will be used for coaching and training our employees. To encourage you to fly with us again and as a tangible means of acknowledging your disappointment, enclosed is (SPECIFIC ITEM). (CUSTOMER NAME), I ask you that you allow us another opportunity to serve you."
No word yet on what that fill-in-the-blank apology note was for. But hey, we hope the recipient was at least given that "specific item" he or she was promised.