TEMPE, Ariz. - US Airways on Monday posted a message on Twitter that contained a sexually graphic image in response to a passenger's tweeted complaint.
Twitter user Elle (@ElleRafter) tweeted at @USAirways about a flight delay forcing an extended wait on the tarmac.
US Airways responded with: “We welcome feedback, Elle. If your travel is complete, you can detail it for review and follow-up.”
That tweet included an image that showed a toy 777 inappropriately positioned between a woman’s legs.
The photo was online for about one hour before being deleted by US Airways.
US Airways later removed the tweet and issued the following apology:
We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.— US Airways (@USAirways) April 14, 2014
Later, a spokesman for the airline issued an extended explanation on what happened, according to The Washington Post:
"We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future."
--- Additional reporting by TheDenverChannel.com