A grieving father reached out to Facebook through a video that went viral, and Facebook heard him.
John Berlin's son, Jesse, passed away in 2012 at the age of 21. Berlin tried to access his son's Facebook account to see his son's Facebook "Look Back" video -- a compilation of user highlights and photos that users can create -- but he couldn't crack the password.
At a loss, Berlin turned on his webcam, took a deep breath, and made his tearful plea to Facebook to help him see his son's movie. “All we wanna do is see his movie, that’s it. I don’t even need to get on his account,” Berlin said.
He posted the video to YouTube and asked his friends to share the video, and his friends' friends and so on, hoping that someone at Facebook would see it. "I know it's a shot in the dark but I don't care," Berlin said.
Over a million views later, Facebook answered. In a message posted on his YouTube page, Berlin wrote: "FB (Facebook) contacted us and the'yre going to work on that vid. I want to thank everyone, for your support."
Facebook said someone would create a "look back" video on his behalf using content Jesse posted publicly. Not only that, but Facebook says it's working on implementing further ways to help families dealing with death on its network.
"Hug your children kiss them. Tell them you love them every single day. Again I thank every single one of you," Berlin posted.
Watch Berlin's emotional video to Facebook below (mobile users: http://ch7ne.ws/1b7bdrA):