Xcel Energy warns about different scams, impersonators asking for payments

Xcel Energy is warning customers about several different scams targeting utility customers.

In most of the cases, the scam artist warns the customer that they are about to lose service and need to make a payment immediately.

Here's a look at some of the recent scams:

  • The impersonator tells the customer to go to a local retailer and purchase a pre-paid cash card. The impersonator then persuades the customer to provide the card number over the phone.
  • Impersonators provide a fake employee name and/or a fake ID number, and offer to come to the customer’s residence to pick up the payment.
  • Impersonators use a phone system to make it look like a call is coming from Xcel Energy thus making it look like the collection call is from the company.
  • Impersonators have shown up at customer homes and told customers that their meter is broken and immediate payment is needed for repairs.
  • Impersonators have told customers that they have overpaid their bill and Xcel needs the customer's bank account number or credit card number so they can process a refund.

Xcel said there are also the typical requests for payment by credit card or personal check over the phone.

These are all scams.

Xcel Energy says customers should only use authorized methods and past banking practices to pay their bills. Credit card numbers and any personal information should not be provided to suspicious callers.

The company is asking customers to report suspicious incidents to police and Xcel Energy at 1-800-895-4999.

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