DENVER - Peggy Uhle was on a plane in Raleigh-Durham, about to take off for Chicago, when the pilot aborted the take-off and taxied back to the gate.
That's when a Southwest flight attendant asked Uhle to get off the plane, BoardingArea.com reported.
"I figured I was on the wrong plane,” she said. "The gate agent told me to check in at the desk and when I did she told me to call my husband."
It turned out her 24-year-old son had a serious head injury and was in a coma - in Denver.
"The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours," Uhle said.
"They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver," Uhle continued. "My luggage was delivered to where I was staying."
"Southwest never asked for payment for the Denver flight, luggage delivery or anything else," the website quoted Uhle as saying. "The care that I was shown is second to none. We have always liked Southwest Airlines and now we can’t say enough good things about them."
Southwest even called to ask how her son was doing, Uhle said.
It has been three weeks since her son was hurt. Uhle told the website he continues to recover, but didn't elaborate on his condition.
Southwest Airlines - whose stock symbol is LUV - showed a lot of heart by going above and beyond anyone's expectations.