DIA travelers upset over airline fees after trains stop
Last Updated: 422 days ago
DENVER - Some passengers at Denver International Airport are steaming after they were charged fees by airlines for changing their flights after being caught on malfunctioning trains.
Problems began at 7:30 a.m. when the trains, which transport passengers to concourses, stopped running for about 35 minutes, said DIA spokeswoman Laura Cole said. Passengers were able to safely exit the stalled trains.
The trains had to be run manually, which slowed operations and reduced train capacity, Cole said.
For a while, train problems forced DIA officials to funnel passengers from the larger terminal screening area to Concourse A screening and then bus passengers to the B and C concourses.
But the terminal screening area reopened about 10:40 a.m. and the bus bridge was dropped.
Nearly 10,000 people missed their flights.
Airline officials tell KCNC-TV no passengers should have been charged and they are eligible for a refund.
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