CPW was supposed to starting selling 42,000 big-game licenses, the ones leftover from the drawing process that started in April, at 9 a.m. Tuesday. The outage, however, began after just one license was issued. Part of the problem is this was the first year that people could buy licenses online on this first day of sales.
"There was enormous traffic at once and the system didn't have the capacity to handle the load," said spokesman Matt Robbins.
Originally scheduled to end by 11:30 a.m., the outage was extended through noon.
The notification about the error was removed around 12:10 p.m., indicating the system was restored.
Our licensing system is back online! We apologize for the inconvenience and appreciate your patience this morning.
Robbins said after the website went down, the decision was made to halt sales to all the people who came out in person to purchase too, so the process would be fair.
7NEWS Reporter Lindsay Watts found hunters who said they had waited in line for five hours at the CPW headquarters on Broadway in Denver. People waiting in line said hundreds of others had given up on waiting.
"It’s a huge day. People plan for it around work," said hunter Randy Tedy. "A lot of people, I'm sure took time off work. I'm self-employed, so I have it on the easy side."
CPW said nearly 15,000 licenses had been sold by 5 p.m. Tuesday.