Consumer Reports has released its annual "Naughty & Nice" list of companies whose policies warrant praise or criticism. The list is based on suggestions from the magazine's staff as well as Facebook fans.
Honda (Nice List) -- Consumer Reports gave this auto giant a shout out for putting rearview cameras in most of its 2013 models. Normally, that safety feature is standard in only high-end vehicles.
Spirit Airlines (Naughty List) -- Tickets are super cheap, but Spirit Airlines landed on the Naughty List for charging up to $100 for carry-on bags that won't fit under the seat and must be stowed overhead.
Ticketmaster (Naughty List) -- The ticketing company was dinged for charging customers $2.50 per order to print their tickets at home.
OXO (Nice List) -- The company guarantees all of its housewares, so if you're not completely satisfied, just return it for a refund or a replacement item.
Forever 21 (Naughty List) - Inconsistent return policy. Customers can only exchange an item or get store credit they return an online order to a retail location. However, you can get a full refund if you mail it back.
CompUSA -- The "computer superstore" drew criticism for automatically adding a "free" download for antivirus software to some purchases. The subscription expires after six months. After that, consumers are charged $49.99.
Red Wing Shoe Company (Nice List) -- Consumer Reports liked this company's unconditional 30-day comfort guarantee, in which customers can return shoes for a refund or exchange if they don't like the way they feel.
Kohl's (Nice List) -- This retailer's "No Questions Asked -- Hassle-Free" return policy for all purchases, online or in-store, drew praise from Consumer Reports.
Nordstrom (Nice List) -- The "Brown Bag" retailer got props for free shipping and free returns on all orders.
Click here to read the full "Naughty & Nice" list by Consumer Reports.