Fire Weather Warning issued April 17 at 4:00AM MDT expiring April 17 at 8:00PM MDT in effect for: Baca, Las Animas

Winter Weather Advisory issued April 16 at 3:53PM MDT expiring April 18 at 6:00AM MDT in effect for: Delta, Mesa, Montrose, Ouray, San Miguel

Winter Storm Warning issued April 16 at 4:11AM MDT expiring April 18 at 12:00PM MDT in effect for: Delta, Eagle, Garfield, Gunnison, Montrose, Pitkin

Winter Weather Advisory issued April 16 at 3:53PM MDT expiring April 17 at 6:00PM MDT in effect for: Gunnison, Montrose

Winter Weather Advisory issued April 16 at 3:53PM MDT expiring April 18 at 12:00PM MDT in effect for: Eagle, Garfield, Moffat, Rio Blanco, Routt

Winter Storm Warning issued April 16 at 3:53PM MDT expiring April 18 at 12:00PM MDT in effect for: Gunnison, Hinsdale, Montrose, Ouray, San Miguel

Winter Storm Warning issued April 16 at 3:53PM MDT expiring April 18 at 12:00PM MDT in effect for: Delta, Garfield, Mesa

Winter Weather Advisory issued April 16 at 3:53PM MDT expiring April 18 at 6:00AM MDT in effect for: Archuleta, Dolores, Hinsdale, La Plata, Montezuma, San Juan, San Miguel

Winter Storm Warning issued April 16 at 4:26AM MDT expiring April 18 at 12:00AM MDT in effect for: Chaffee, Lake, Saguache

Winter Weather Advisory issued April 16 at 3:14PM MDT expiring April 17 at 6:00PM MDT in effect for: Custer, Fremont, Huerfano, Pueblo

Winter Weather Advisory issued April 16 at 3:14PM MDT expiring April 18 at 12:00AM MDT in effect for: Mineral, Rio Grande, Saguache

Winter Weather Advisory issued April 16 at 3:14PM MDT expiring April 17 at 6:00PM MDT in effect for: El Paso

Winter Weather Advisory issued April 16 at 4:26AM MDT expiring April 18 at 6:00AM MDT in effect for: Costilla, Huerfano, Las Animas

Winter Storm Warning issued April 16 at 4:26AM MDT expiring April 18 at 6:00AM MDT in effect for: El Paso, Teller

Winter Weather Advisory issued April 16 at 3:14PM MDT expiring April 18 at 6:00AM MDT in effect for: Chaffee, Lake

Winter Storm Warning issued April 16 at 5:40PM MDT expiring April 18 at 12:00AM MDT in effect for: El Paso, Fremont, Teller

Winter Storm Warning issued April 16 at 4:26AM MDT expiring April 18 at 6:00AM MDT in effect for: Alamosa, Chaffee, Costilla, Custer, Fremont, Huerfano, Pueblo, Saguache

Winter Storm Warning issued April 15 at 1:41PM MDT expiring April 18 at 6:00AM MDT in effect for: Boulder, Clear Creek, Douglas, Gilpin, Grand, Jackson, Jefferson, Larimer, Park, Summit

Winter Weather Advisory issued April 16 at 3:01PM MDT expiring April 17 at 6:00PM MDT in effect for: Arapahoe, Douglas, Elbert, Park

Freeze Warning issued April 16 at 3:32PM MDT expiring April 17 at 9:00AM MDT in effect for: Dolores, Montezuma, San Miguel

Freeze Watch issued April 16 at 3:32PM MDT expiring April 18 at 9:00AM MDT in effect for: Dolores, Montezuma, San Miguel

Winter Storm Warning issued April 16 at 5:40PM MDT expiring April 18 at 12:00AM MDT in effect for: Fremont

Winter Weather Advisory issued April 16 at 4:11AM MDT expiring April 18 at 12:00PM MDT in effect for: Delta, Eagle, Garfield, Mesa, Moffat, Rio Blanco, Routt

Winter Weather Advisory issued April 16 at 4:26AM MDT expiring April 17 at 12:00PM MDT in effect for: El Paso, Fremont, Teller

Freeze Watch issued April 15 at 3:52PM MDT expiring April 17 at 9:00AM MDT in effect for: Dolores, Montezuma, San Miguel

Winter Storm Watch issued April 16 at 4:11AM MDT expiring April 18 at 12:00PM MDT in effect for: Gunnison, Hinsdale, Montrose, Ouray, San Miguel

Winter Weather Advisory issued April 16 at 4:26AM MDT expiring April 18 at 12:00AM MDT in effect for: Chaffee, Fremont, Lake

Winter Weather Advisory issued April 16 at 9:39AM MDT expiring April 18 at 12:00AM MDT in effect for: Chaffee, Custer, Fremont, Huerfano, Pueblo

Winter Storm Warning issued April 16 at 4:26AM MDT expiring April 18 at 12:00AM MDT in effect for: Chaffee

Winter Storm Watch issued April 15 at 3:52AM MDT expiring April 18 at 6:00AM MDT in effect for: Alamosa, Chaffee, Costilla, Custer, El Paso, Fremont, Huerfano, Lake, Las Animas, Pueblo, Saguache, Teller

Winter Storm Watch issued April 15 at 5:42AM MDT expiring April 18 at 6:00AM MDT in effect for: Boulder, Clear Creek, Douglas, Gilpin, Grand, Jackson, Jefferson, Larimer, Park, Summit

Weather Alerts

Closings or delays

Botched Burglar Alarm Call Prompts Changes At Denver 911

11:02 AM, Jan 13, 2011

Lisa Sommmers never expected a burglar alarm at her shoe store would expose problems with Denver 911.

But 7NEWS has obtained a recording of the alarm call, showing the dispatcher getting the permit number wrong.

Alarm Company: "Yeah, it's B 332901" Denver 911: "(Garbled) 901." Alarm Company: "Yeah" Denver 911: "Confirm B322901. Correct?" Alarm Company: "Yeah."

Sommers' security company missed the transposed numbers read back to them and as a result, the call wasn't answered.

Denver 911: "OK, I'm just advising you that your permit is invalid and we will not be dispatching." Security: "Fine by me."

So even though Sommers does have a valid alarm permit, she had to check out the break-in herself. She thinks the thieves may have been hiding inside while she looked around, because the next morning, the place was ransacked.

"I just feel like I was powerless," she told 7NEWS.

After 7NEWS started asking questions, Denver 911 reviewed the call.

Executive director Carl Simpson said the mistake never should have happened and the number should have been verified.

"I do know that we let her down, and for that, I'm very sorry," Simpson said. "We view this as an opportunity to improve our operations, our customer service and our training."

Sommers said she is happy now.

"It makes me feel really good," she said. "I'm glad you guys took this on and communicated with 911 and police about it."

Denver 911 officials told 7NEWS it is too early in the review to say if the dispatcher will be disciplined.