Qwest Refuses Code Red Refunds
Qwest Says It Was Not Their Fault
POSTED: 3:59 p.m. MDT September 5, 2001
DENVER -- There will be no refunds for Qwest DSL customers who were plagued by the Code Red virus.
Qwest said that it has a permanent fix to the Code Red computer worm but won't credit the accounts of customers whose internet service was disrupted.
The company said that it decided against customer credits on the grounds that Code Red was a crime that affected internet users around the world and was not the fault of Qwest.
Code Red disrupted the service of some digital subscriber line, or DSL, customers using some Cisco Systems modems.
Qwest and Cisco developed software to protect modems from Code Red. Customers who need to install it are being notified.
Qwest said that it has a permanent fix to the Code Red computer worm but won't credit the accounts of customers whose internet service was disrupted.
The company said that it decided against customer credits on the grounds that Code Red was a crime that affected internet users around the world and was not the fault of Qwest.
Code Red disrupted the service of some digital subscriber line, or DSL, customers using some Cisco Systems modems.
Qwest and Cisco developed software to protect modems from Code Red. Customers who need to install it are being notified.
Previous Stories:
- August 9, 2001: Qwest Billing Errors Greater Than First Thought
- August 9, 2001: Qwest Message Cites Media For Call Delays
- August 8, 2001: Qwest, Microsoft Partnership Upsets Some
- August 7, 2001: Qwest CEO Webcast Goes Pfzzt!
- August 7, 2001: Some Unhappy With Qwest DSL Service
- July 26, 2001: More Qwest Billing Errors Pop Up
- July 25, 2001: Qwest Posts Largest Quarterly Loss In Colorado History
- July 19, 2001: Call 7: Qwest Complaints
- June 1, 2001: Is Qwest Selling Your Number To Telemarketers?
- May 22, 2001: Qwest Expanding DSL Service
- May 14, 2001: Qwest Raising Pay Phone Rates Again
- May 11, 2001: Qwest Getting Back Into Long Distance
- May 2, 2001: Qwest Ordered To Refund $11.2 Million
- March 7, 2001: US West Retirees Fighting Qwest Use Of Pension Surplus
- March 1, 2001: Qwest Raising Rates On 411 Information Calls
Copyright 2002 by TheDenverChannel.com. The Associated Press contributed to this report. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
