More Qwest Billing Errors Pop Up
Customers Billed For Internet Service They Never Ordered
DENVER -- Another computer glitch within a week at Qwest Communications International has left 250 wireless phone customers in 12 states
with bills for Internet service they never ordered.
Last weekend, a computer error resulted in 14,000 Qwest wireless
customers being over-billed by thousands of dollars for using their
phones.
Qwest initially said that 8,000 wireless phone customers in 12 states
were affected by the latest error but later lowered its estimate to only
250.
Most of the affected customers were incorrectly billed an extra
$8 a month for the past two months for the "Browse Now" wireless
Internet access service, Qwest spokesman Bryce Hallowell said.
Jeannie Burlowski, of Lino Lakes, Minn., said that she was billed
nearly three times that much.
The problem occurred when Qwest's billing system was out of
synchronization with the computer system that activates services
for customers, Hallowell said.
The problem is expected to be fixed in a few days, according to Qwest.
Incorrectly billed amounts will be credited on the next month's
bill.
Previous Story:
- July 24, 2001: How Does A Cell Phone Bill Top $57,000?
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