Qwest Ordered To Refund $11.2 Million
Refunds Amount To $4.29 Per Residential Line
The Public Utilities Commission has ordered Qwest to refund more than $11.2 million to its local telephone customers in Colorado for failing to meet service standards last year.
The refunds will amount to $4.29 per residential line and will be shown as a credit on bills starting June 1.
The PUC said that Qwest owes nearly $5.5 million dollars for service orders that were
not filled within 150 working days. Qwest was also penalized the maximum of $2 million for failing to meet standards for service orders held more than 30 days and for not clearing enough trouble reports within 24 hours.
A five-year regulatory plan approved by the PUC in 1999 requires Qwest to meet certain service standards or provide up to $15 million a year in automatic customer bill credits. The standards measure the company's performance in the areas of timely provisioning of service, speed of repair, call completion, and telephone access to company business offices.
Last year, Qwest refunded approximately $7.4 million to customers based on its performance over the last eight months of 1999.
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The refunds will amount to $4.29 per residential line and will be shown as a credit on bills starting June 1.
The PUC said that Qwest owes nearly $5.5 million dollars for service orders that were
not filled within 150 working days. Qwest was also penalized the maximum of $2 million for failing to meet standards for service orders held more than 30 days and for not clearing enough trouble reports within 24 hours.
A five-year regulatory plan approved by the PUC in 1999 requires Qwest to meet certain service standards or provide up to $15 million a year in automatic customer bill credits. The standards measure the company's performance in the areas of timely provisioning of service, speed of repair, call completion, and telephone access to company business offices.
Last year, Qwest refunded approximately $7.4 million to customers based on its performance over the last eight months of 1999.
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- March 7, 2001: US West Retirees Fighting Qwest Use Of Pension Surplus
- March 6, 2001: Cell Phone Recall Announced
- March 1, 2001: Qwest Raising Rates On 411 Information Calls
- February 7, 2001: Tips For Telephone Consumers, From Qwest's Mark Pitchford
- February 7, 2001: Phone Cable Repaired In Arvada
Copyright 2002 by TheDenverChannel.com. The Associated Press contributed to this report. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
