CASTLE ROCK, Colo. -- An elderly couple thought the next chapter in their life had begun. Bill and Taloah Thorpe recently moved to an assisted living complex and were getting ready to rent their Castle Rock condo. On Dec. 10, everything changed.

"There was water everywhere," said Terry Thorpe, the couple's son.

According to a report by the Castle Rock Fire Department, a large amount of water was coming through the ceiling -- through fixtures and holes in the drywall. The report stated the water break was on the balcony in the closet in the unit above.

To make matters worse, the condo where the pipe burst is in foreclosure.

"It is just frustrating that everyone keeps pointing their finger," said Thorpe.

Thorpe said it cost $6,600 to have the condominium cleaned by a restoration company. His parents' insurance company, Allstate, said it would pay to have the unit repaired, as long as the family paid the deductible.

"The concern is Allstate will only do this once and if this happens again, they won't cover it," said Thorpe. "And the problem is that if the utilities aren't turned on, the next time we have a cold freeze like we did (in December), this could happen all over again and we won't have any insurance coverage at that point."

Thorpe said he contacted the homeowners association but was told it was not their responsibility. He then contacted Bank of America who foreclosed on the condo above his parents. Neither he nor his insurance agent, Bob Lowry, have heard from the bank.

"If Bank of America would have just called our agent to say they will send someone to look into it, at least we would feel like we are going somewhere," said Thorpe.

Thorpe said he is frustrated because he knows his family is not the only one having to deal with a situation like this as a result of a foreclosed property.

"Just in my parents' condominium complex, there were five condos in foreclosure that all had pipes break in the same week," said Thorpe.

Thorpe said the homeowners association told him it contacted the banks which foreclosed on units in the complex and asked them to keep the utilities turned on so this wouldn't happen and every bank refused.

"Somebody should be paying for some basic utilities," said Thorpe.

7NEWS contacted Bank of America, but no one returned phone calls or e-mails.

"I would think it would be in (Bank of America's) best interest, since they are going to try to sell this condo, to try to take care of it, and keep the utilities running so this doesn't happen," Thorpe said.

7NEWS tried contacting the homeowners association, but got a busy signal Monday afternoon and evening.