DENVER -- The video is evidence. Evidence of what did, or did not, happen when 24-year-old Emily Rice died while in the custody of the Denver Sheriff's Department.

And the video is missing 64 crucial seconds.

In the early morning hours of Feb. 18, 2006, Rice crashed her car near East Hampden Avenue and Happy Canyon Road. She was taken to Denver Health Medical Center where her blood alcohol content showed .121, which is above the legal limit.

Court and medical records indicate Rice had complained of pain in her left shoulder and left abdomen area. She was given Ibuprofen and then turned over to the custody of the Denver Sheriff's Department and subsequently taken to the Denver jail. Rice continued to complain of shoulder and abdomen pain.

She ultimately died from injuries sustained in the car accident, including a lacerated liver and spleen as well as blunt trauma to her abdomen.

The injuries were apparently not discovered by doctors at Denver Health or nurses stationed at the jail.

Jailhouse surveillance video shows much of Emily's booking process, but not all of it, leaving her family to ask, why has the city of Denver apparently removed 64 seconds of video?

CALL7 Investigators obtained an exclusive copy of the video and showed the portion in question to Emily's parents.

"Is this the first time you've seen this video?" CALL7 Investigator Tony Kovaleski asked, in reference to that specific section.

Emily's mother, Sue Garber said, "Yes, it is."

The video includes Emily arriving at the jail at 10:50 a.m.

It shows her on an elevator.

It shows her being searched.

And it shows her being booked.

In that section of the video, seven hours after her blood alcohol content was measured, Emily is clearly visible leaning against a wall in the cell area.

The counter on the upper right corner of the video shows 15:18:20, indicating 3:18 p.m. and twenty seconds.

Showing the video to Emily's parents, Kovaleski pointed out, "Here comes the critical time. [The seconds] 26, 27, 28, 29, goes to black. A minute and four seconds later your daughter is on the floor."

Sixty-four seconds.

Before the gap in the video, Emily is leaning against a wall.

The video goes to black.

When the video comes back the counter shows 15:19:33 and Emily lying on the floor.

Sixty-four seconds.

"The missing part tells you something went on that they don't want us to know about," said Emily's father Roy Rice.

Kovaleski asked Emily's mother, "In your mind, what happened during that minute and four seconds?"

She answered, "I don't know. I am afraid to know."

The Denver County Sheriff's department and the City of Denver both declined our request to explain what happened to the video. Both said they could not comment because of ongoing litigation.

For expert insight into what happened with the 64 seconds, 7NEWS asked the owners of Digatron to review the video. Digatron sold the recorder that captured Emily Rice's final hours, to the Denver jail.

"There's a gap there of more than a minute. It's by editing," said Tony Ibarra, CEO of Digatron.

His brother Greg added, "I would have to say that was not equipment failure. That was purposefully edited out."

Nearly two years since her death, Emily's family still wants to know why doctors, deputies and nurses never identified the internal injuries that caused her death.

And now they wonder, what happened during the missing 64 seconds of video?

"It makes me sick but it doesn't surprise me. I knew she was in terrible pain and I knew they didn't do anything to help her," said Garber.

A criminal investigation by the Denver Police Department found no grounds for criminal charges, however, the sheriff's deputy who booked Emily Rice has resigned.

A well-placed source with the city of Denver says the missing 64 seconds included deputies and nurses doing nothing to attend to Emily.

She was dead 15 hours later.