THORNTON, Colo. -- On Monday and Tuesday, fans frantically typed away on their computers, hoping and praying they would get World Series tickets.

When that didn't work for Jeannette Pachecho, she picked up her phone and called the ticket office.

"I was really disappointed. I wanted tickets for my mom and dad. They're from South Dakota, and they've been Rockies fans for a long time," said Pachecho.

When the ticket office picked up, Pachecho said she gave an employee an earful. The ticket taker apologized and told her to leave her name and number and someone would call her back.

"My first thought was, 'They're not going to call back. They don't care,'" she said.

Still, Pachecho left her phone number.

"She said within 24 to 48 hours somebody would be calling me back. I never heard from anybody all week, and I thought, 'Well typical.'" said Pachecho.

But on Friday, the Rockies did call.

"She said, 'I am calling to offer you tickets.' She said, 'What game would you like to go to?'" said Pachecho. "I was able to get four tickets together in the $90 price range."

Fans still looking for tickets Friday said they would have been happy with just one.

"Well, I wish it was me. I mean, good for that person. We tried, and we got shut out," said Tom Anderson.

JT Martin swung and missed as well.

"Give me that number. I'll make the same call. God, I didn't even know about that," said Martin.

Pacheco said the Rockies definitely threw her a curve with the phone call, but it was just enough to turn around the frustrated fan.

"They're making an effort to really show the fans they are sorry for how things went," said Martin.

The Rockies would not tell 7NEWS where these tickets came from, how many are left or whether other fans could expect a similar phone call.