Qwest: Privacy Is Not Your Absolute Right
Qwest Says 'Privacy Interests' Could Impede Societal Goals
POSTED: 6:08 a.m. MST February 11, 2002
UPDATED: 5:47 p.m. MST February 11, 2002
DENVER -- Qwest Communications International has scrapped
plans to share customer information among its divisions, but says
in federal documents that privacy is not an absolute customer
right.
Qwest in January withdrew the plans after a backlash by
thousands of customers upset about their account information being
given out. The Denver-based phone company said it will wait until
the Federal Communications Commission issues new rules on customer
records later this year before developing another plan.
In documents filed in November with the FCC, Qwest defended its
right to share customer information even with outside companies
until customers ask that it not be disclosed.
Qwest and other phone companies contend the marketplace should
determine how much information sharing is appropriate. The data
include which numbers customers call, how long they talk and how
much they spend.
Qwest spokesman Bill Myers said Qwest was drawing on previous
court rulings in making its comments. When Qwest talked about
sharing information with third parties, it was referring only to
information it is required to share by law, he said.
"Overbroad assertions of 'privacy interests' could well impede
bona fide commercial and societal goals," Qwest said in its
filing.
Qwest, responding to questions about the filings, said they are
legal briefs that can't be compared with statements the company
makes about its policies.
"Any business anywhere always wants to make the best argument
for the policy it thinks will be the most effective within the
bounds of the law," said Art Brodsky, Qwest's spokesman in
Washington, D.C. "You want to put the best case forward."
Such filings don't preclude Qwest from making a decision that's
different from the argument it makes to the FCC, he said.
Some elected officials in Qwest's 14-state region have said the
company should adopt an "opt-in" approach, meaning customers
would have to give their OK before the information could be
released.
Before yanking its plan, Qwest required customers to notify the
company if they didn't want the data released.
Qwest in January withdrew the plans after a backlash by
thousands of customers upset about their account information being
given out. The Denver-based phone company said it will wait until
the Federal Communications Commission issues new rules on customer
records later this year before developing another plan.
In documents filed in November with the FCC, Qwest defended its
right to share customer information even with outside companies
until customers ask that it not be disclosed.
Qwest and other phone companies contend the marketplace should
determine how much information sharing is appropriate. The data
include which numbers customers call, how long they talk and how
much they spend.
Qwest spokesman Bill Myers said Qwest was drawing on previous
court rulings in making its comments. When Qwest talked about
sharing information with third parties, it was referring only to
information it is required to share by law, he said.
"Overbroad assertions of 'privacy interests' could well impede
bona fide commercial and societal goals," Qwest said in its
filing.
Qwest, responding to questions about the filings, said they are
legal briefs that can't be compared with statements the company
makes about its policies.
"Any business anywhere always wants to make the best argument
for the policy it thinks will be the most effective within the
bounds of the law," said Art Brodsky, Qwest's spokesman in
Washington, D.C. "You want to put the best case forward."
Such filings don't preclude Qwest from making a decision that's
different from the argument it makes to the FCC, he said.
Some elected officials in Qwest's 14-state region have said the
company should adopt an "opt-in" approach, meaning customers
would have to give their OK before the information could be
released.
Before yanking its plan, Qwest required customers to notify the
company if they didn't want the data released.
Previous Stories:
- February 6, 2002: Qwest Still Selling Customer Info
- February 5, 2002: Qwest To Microsoft Migration Causing Headaches
- January 29, 2002: Qwest Calls Off Plan To Share Customer Info
- January 25, 2002: Qwest Explains Its New Private Policy Notice
- January 24, 2002: Woman's Qwest DSL Problem Linked To Modem
- January 22, 2002: How To Keep Qwest From Selling Your Info To Telemarketers
- January 2, 2002: Qwest Could Release Customers' Information
- December 13, 2001: Qwest Slashes 7,000 More Jobs
- October 26, 2001: Qwest Drops Plans To Charge For Unlisted Number
- October 18, 2001: Qwest's Plans To Charge For Non-Listing Blocked
- October 3, 2001: Qwest Wants To Charge To Withhold Addresses
- September 6, 2001: Qwest Refuses Code Red Refunds
- August 9, 2001: Qwest Billing Errors Greater Than First Thought
- August 9, 2001: Qwest Message Cites Media For Call Delays
- August 7, 2001: Qwest CEO Webcast Goes Pfzzt!
- August 7, 2001: Some Unhappy With Qwest DSL Service
- July 26, 2001: More Qwest Billing Errors Pop Up
- July 25, 2001: Qwest Posts Largest Quarterly Loss In Colorado History
- June 1, 2001: Is Qwest Selling Your Number To Telemarketers?
- May 22, 2001: Qwest Expanding DSL Service
- May 14, 2001: Qwest Raising Pay Phone Rates Again
- May 11, 2001: Qwest Getting Back Into Long Distance
- May 2, 2001: Qwest Ordered To Refund $11.2 Million
- March 7, 2001: US West Retirees Fighting Qwest Use Of Pension Surplus
- March 6, 2001: Cell Phone Recall Announced
- March 1, 2001: Qwest Raising Rates On 411 Information Calls
Copyright 2002 by TheDenverChannel.com. The Associated Press contributed to this report. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.








