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Recall Alert: Report Your Car Defect Online

More Than 1,000 Have Reported Toyota Prius Brake Issues

POSTED: 8:19 pm MST February 8, 2010

As car owners wait to find out if more Toyotas will be recalled, 7News uncovered more than 1,000 2010 Toyota Prius complaints to the National Highway Traffic Safety Administration. Any driver can report a defect to the NHTSA Office of Defects Investigation (ODI).

7News found complaints about Toyota Prius brakes dating back to June 2009. Many of the different complaints refer to similar situations.

One driver reports a braking issue from June 23, 2009: "I notice it when I hit a pothole (and I live in Los Angeles, which is alll [sic] the time). I frankly don't know whether there's actual acceleration or just total loss of braking (I basically notice it at slower city speeds--braking while turning a corner, for example), but there is definitely a momentary 'surge.'"

On July 2, 2009 another driver reports another brake issue: "I noticed my breaks [sic] would not function properly when I tried to stop on uneven pavement or wet pavement. My husband later drove the car and thought we got hit from behind when he tried to break [sic]. The car surges forward before it stops."

October 10, 2009: "While applying the brakes to slow down to go around a curve that also goes downhill, my 2010 Toyota Prius seems to speed up for a few seconds in the midst of the turn. I can't tell if this is the braking system failing or the accelerator kicking in. It's not centrifugal force, because there is a clear surge forward. This happens pretty regularly, as this is a maneuver that I make regularly on my way home."

This past Friday, a number of complaints were reported online, including: "Toyota Prius 2010 braking problem turning left in to [sic] parking structure or on to [sic] highway ramp. Sudden surge and loss of braking for a few moments. Always able to control car

Reporting your potential defect complaint online could be the first step toward a nationwide recall. According to the ODI, your complaint is entered into a database and combined with other complaints to determine if a safety-related defect trend exists. There's no minimum number of complaints needed before the ODI looks into the problem.

Filling out a complaint could take up to 10 minutes. You can go online to report a defect with vehicles, tires, equipment and child restraint devices. To report a defect, you'll need the car's make, model, year, component that's defected and vehicle identification number (VIN) which is optional.

To report a defect by phone, call the Vehicle Safety Hotline at 1-888-327-4236.

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